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Unable to Install Java

On Microsoft » Microsoft XP

3,953 words with 1 Comments; publish: Tue, 27 May 2008 00:46:00 GMT; (33161.52, « »)

re-format it and start over

>--Original Message--

>I am unable to install Sun's Java.

>I know there's a whole fight between MS and Sun, but

still, I'd like to install it.

>I have tried what they have suggested in their FAQs, and

I will enclude my letter to them which has information

that maybe useful to helping me problem solve this.

>Their Response is that it is a "Windows Configuration

Problem." And then they say nothing more!!!!!!!!!

>I don't have a clue as to what they mean by that, and if

it is a Windows Configuration problem what things should

I do to try to change that configuration?


>This is what I wrote to them:

>Dear Tech Support.

>I am unable to install Java.

>I will out line my role on the computer, My hard and

software, The Error message, and what I have tried.

>My Role:

>I am the sole owner/builder/Installer/administrator/only

user/ of this non-networked home PC used for non-business



>Asus P4C800-E Deluxe Motherboard

>2 GB DDR 400 RAM

>Intel Pentium 4 3.2 GHz Processor

>Adaptec 29320 Ultra320 SCSI Card

>Segate SCSI 320 Hard drives

>ATI Radeon 9800 XT Video Card

>Soundblaster Audigy 2 Audio Card


>Please be aware, that all of my Windows, drivers, and

programs are nerotically kept up to date!

>Windows XP Home Ed. Service Pack 1

>Internet Explorer 6+

>Norton System Works 2004

>Problem and Error Message:

>I am unable to install Sun Java of any version

automatically or manually.

>The install fails and gives the following message:

>"Error 1722. There is a problem with this Windows

Installer Package. A program run as part of the setup did

not finish as expected. Contact your support personnel

or package vendor."

>What I Have Tried:

>I have:

>Read the FAQs and trouble shooting section at the Java

web site.

>Read the information about Error 1722 located at


>Completed all of the instructions in that article.

>Uninstalled all versions of Java from Control Panel

Add/Remove programs.

>Deleted all folders with Java or Sun from C:\,

C:\documents and Settings\User, and from C:\Program files.

>Renamed Java folder from C:\Windows and moved it to a

different drive.

>Ran Utility to remove all junk files, invalid registry

items, and cleaned out all temp folders.

>In Windows Computer Management, services, I disabled

cyrptographic services and all services related to

>Norton/Symantec. As well as doing this in MSCONFIG.

>Rebooted and checked to make sure that all services that

I disabled were still disabled.

>Cleaned out all my temp folders again.

>Attempted to install J3re1.2.4.05 downloaded for

manually as instructed.

>Same Error occured again. What can you suggest to me to

try next.

>Thank You for your help




All Comments

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    • Reformat what? The hard drive? Are you serious?

      "RH" wrote:

      > re-format it and start over

      #1; Tue, 27 May 2008 00:47:00 GMT